01 What is the process of purchasing products from abroad?
When overseas buyers purchase products, the business process will be discussed separately via email.
(E-mail : hee580516@naver.com)
02 What is the minimum order quantity and price calculation for wholesale contracts?
Overseas sales are divided into wholesale and retail. For retail, you can refer to the product prices listed on the website(www.albatro.co.kr). For wholesale, the minimum order quantity is 100 or more. The wholesale price will be adjusted through negotiation between us(ALBATRO) and the buyer. Inquiries and progress on wholesale contracts will be made based on email contact.
(E-mail : hee580516@naver.com)
03 How will the delivery fee be determined?
It is difficult to generalize the delivery cost because it varies greatly depending on which country buyers order from. Therefore, we would like to discuss with the overseas buyer in the process of the contract to reach an agreement on the price of delivery charges.
(E-mail : hee580516@naver.com)
04 What is the means of transportation and how long is the delivery period?
It’s difficult to generalize the delivery method and delivery period. It’s because it depends on which country you purchase. We plan to proceed with the adjustment process in an appropriate way after discussion between our company and overseas buyers.(ex. EMS, DHL etc.)
(E-mail : hee580516@naver.com)
05 What is the exchange and refund policy?
Manufacturing defects will be exchanged or refunded(Attaching defect content photo data via email is required). Exchanges and refunds due to other factors will be decided after discussion through email contact.
(E-mail : hee580516@naver.com)
06 What are the payment methods?
The payment method will be decided in detail based on discussions with overseas buyers when establishing the contract.
(E-mail : hee580516@naver.com)